Another ‘Banking Glitch’ – First Nationwide, now NatWest suffers second systems glitch

via: TheTelegraph
by: Richard Evans
July 26, 2012

NatWest has become the second financial institution to report technical problems with its systems today after up to 2m Nationwide transactions were duplicated.

NatWest said on its Twitter feed: “Some customers may have issues with their online banking and using their debit cards at the moment. Working as hard as we can to resolve. We’ll post updates as soon as we have more information.”

Cash machine withdrawals using debit cards are also affected, the bank added.

Earlier in the summer the bank suffered a major systems collapse when millions of customers were unable to check their balances, withdraw cash or make payments. NatWest promised that no customers would be left out of pocket as a result of the technology problems.

Today customers of Nationwide, the country’s biggest building society, said around 704,000 customers were affected by an apparent technical problem with the mutual’s payment systems.

The building society confirmed that there was an “issue” with debits from accounts. It said on Twitter: “An issue with debit card transactions is affecting some customers. Sorry, accounts will be corrected.”

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